Welcome To The School Music Lessons Knowledge Base 

We offer two lesson options during the school day: 20 minutes or 30 minutes.

Lesson length is confirmed during registration. All lessons run on a rotating timetable to ensure your child doesn’t miss the same part of their school curriculum each week.

Lessons are scheduled weekly, with specific days depending on your school’s timetable.

We’ll notify you of the exact schedule once your child is enrolled.

All lessons take place during the school day, and may occasionally fall during break or lunch times.

To minimise disruption to your child’s education, lessons follow a rotating timetable, so they don’t miss the same class each week.

No, lessons can be scheduled throughout the school day, including break and lunch times. If a lesson falls during these times, students are welcome to bring their food into the music lesson.

In-school lessons are designed to be convenient by taking place during the school day. However, this means we can’t always offer fixed times for individual students, as we support hundreds of learners each week.

To be fair to everyone, lessons rotate weekly, helping to avoid missing the same curriculum subject each time.

If you require a fixed time and we cannot accomodate, we recommend considering our evening or weekend lessons, which offer dedicated, consistent time slots.

We may also suggest this option if multiple timetable change requests are received.

Absolutely! If your child is interested in learning more than one instrument, just let us know during registration.

We’ll do our best to accommodate this within the school’s timetable, depending on availability.

School-based music lessons are a convenient way for students to learn an instrument, but the school setting can sometimes make attendance less consistent.

Here’s what to keep in mind:

• Lessons rotate weekly to avoid missing the same curriculum subjects, which means times change and students must stay aware of their schedule.

• While we send reminders by text and email, it’s ultimately the student’s responsibility to attend.

• School trips, events, and timetable changes can occasionally cause clashes, and even when our teachers collect students, it can cut into lesson time.

Some students stay on top of this brilliantly—well done to them! But we also understand that many need extra support, and that’s completely normal.

If consistency and progress are your top priorities, you may want to consider our evening or weekend lesson options, where your child can enjoy a fixed time slot and fewer school-day distractions.

If your child is unable to attend a lesson, please let us know as soon as possible.

We’ll do our best to arrange a make-up lesson, though this depends on teacher availability and school timetables.

Please note: missed lessons are not refundable.

Make-up lessons are offered where possible, depending on the reason for the absence and teacher availability.

While we can’t guarantee a make-up for every missed session, we’ll always do our best to accommodate when we can.

If your child needs to miss lessons for an extended period—due to illness or other serious circumstances—just let us know.

We’ll always take a compassionate and flexible approach, and work with you to find the best solution. This may include pausing lessons or adjusting fees where appropriate. Your child’s wellbeing comes first.

There are no formal penalties, but regular absences can slow down your child’s progress and limit the value of their lessons.

If attendance becomes a concern, we’ll get in touch to chat through how we can best support your child moving forward.

If a teacher is unavailable, we’ll aim to either provide a cover teacher or reschedule the lesson.

If neither is possible, we’ll issue a refund for the missed session.

We’ll always keep you informed and ensure your child’s learning is disrupted as little as possible.

For in-school lessons, we follow the school calendar, so there are no lessons during school holidays unless agreed otherwise.

Your subscription covers a minimum of 33 lessons across the academic year, and we’ll always schedule lessons in line with your school’s term dates.

Holiday lessons are available through our evening and weekend programmes, and may also be offered during breaks like Easter or Summer, depending on teacher availability and interest. Keep an eye on our updates or contact us to find out more.

 Peripatetic Music Lesson Subscription (In-School Tuition)

All in-school music lessons are provided on a simple monthly subscription basis.

Lesson Options:

• 20-minute lesson – £48.00 per month

• 30-minute lesson – £72.00 per month

What’s Included:

• A guaranteed minimum of 33 lessons per academic year, with the potential for up to 39 lessons depending on the school calendar at no additional cost.

• Payments are evenly spread across 11 months (September–July), with no charge in August.

How It Works:

• Monthly payments remain fixed, regardless of the number of lessons in a particular month.

• This ensures consistency and avoids the need to calculate fees based on variable school weeks or term dates.

If you have any questions, feel free to get in touch with our team.

Lesson subscription fees are collected automatically by Direct Debit via our secure provider, GoCardless.

Payments are taken on the 1st of each month and cover lessons scheduled during that same calendar month (e.g. the 1st January payment covers all lessons taking place in January).

The monthly subscription is fixed and consistent regardless of the number of lessons that month.

If you have any issues with a payment, please contact our team and we’ll be happy to help.

 If a payment fails for any reason, you’ll be notified straight away.

We’ll work with you to resolve it quickly, whether that means rescheduling the payment or making alternative arrangements. Our priority is to keep your child’s lessons running smoothly without disruption.

Payments are collected on the 1st of each month by Direct Debit.

You’ll receive a Direct Debit notification ahead of each payment, so you always know what to expect and can plan accordingly.

 Yes, you can cancel your Direct Debit at any time—but please note this will also cancel your child’s music lessons.

If you’re considering stopping or pausing lessons, please contact us first. We’ll talk through your options and do our best to find a solution that works for you.

If a lesson is missed due to teacher absence and no cover or reschedule is possible, we’ll issue a refund directly through our Direct Debit system.

Please note:

• Refunds can only be processed 7 days after the Direct Debit has been collected.

• Once issued, refunds typically take up to 2 working days to appear in your account.

This ensures any necessary adjustments are handled smoothly and efficiently.

 If you need to change your payment details—such as switching to a new bank account—just get in touch with us.

We’ll send you a secure link to update your Direct Debit setup. It’s quick, safe, and easy to manage.

All lesson subscriptions are paid via a secure Direct Debit system using GoCardless.

Payments are taken automatically on the 1st of each month, covering the lessons scheduled for that calendar month.

You’ll receive a Direct Debit reminder before each payment, and if any amendments are ever required, we can adjust or refund payments easily through the same system.

It’s simple, secure, and helps keep things running smoothly—no need to worry about forgetting payments or handling cash.

If your child withdraws from lessons, we require one month’s notice to end the subscription.

As payments are made in advance for that calendar month, no refunds will be issued for any remaining lessons within the notice period.

Please contact us to discuss your individual circumstances if needed.

We encourage open and easy communication to keep everything running smoothly via email.

• To contact your child’s teacher:
  Use their email in the format [email protected]

• For general enquiries:
  Email us at [email protected]
  Call us on 01216 303653

We’re always happy to help.

Who do I contact if I have concerns or want to discuss my child’s progress?

Your child’s enjoyment and progress are incredibly important to us. If something doesn’t feel quite right—or if you simply want to chat about how things are going—please don’t hesitate to reach out.

We’re always open to feedback, and even small concerns are worth sharing. Your message can be treated confidentially, and we’ll aim to arrange a convenient time to talk things through.

For general concerns:
📧 [email protected]

For safeguarding concerns:
📧 [email protected]

Phone:
📞 01216 303653

If your concern involves a teacher, we’ll handle communication on your behalf to ensure the matter is dealt with sensitively and professionally.

And if your child’s teacher is doing an amazing job—we’d love to hear that too! Positive feedback helps us celebrate success and spread good practice across the team.

We’ll notify you of any schedule changes via email or through the school’s communication system, with as much notice as possible.

While we work closely with schools to stay informed, last-minute changes can occasionally occur due to school events or unforeseen circumstances. In these cases, we’ll do our best to update you promptly and minimise disruption.

To avoid missing important updates, please add our email address to your safe list.

Our teachers also collect students where possible to help ensure no lessons are missed due to timetable changes.

If you have a concern or complaint, please reach out to us as soon as possible—we’re here to help.

We encourage you to contact our main team so we can handle everything professionally and fairly. Your child’s wellbeing and success are our top priorities, and we’re committed to resolving concerns quickly and supportively.

We aim to create a safe and open environment where families feel confident speaking up.

📧 [email protected]
📞 01216 303653

If needed, we can pause payments while continuing lessons until the issue is resolved.

Your feedback helps us grow and ensures a positive experience for every student and family.